Frequently Asked Questions

What are your opening times?

Our regular opening times are Monday to Friday 9am – 5pm.

What are your sale times?

Our fortnightly General sales and our Bi-monthly Fine Art & Antique sales are held on a Thusday and start at 10.30am Please see our sales calendar for specific dates

Can I view items before the sale?

Yes, you are very welcome to view our sales before the auction starts. For our fortnightly General Sales viewing is available the day prior to the auction from 2pm-6pm and on the morning of the sale from 9am – 10.30pm Fine art and antique auction viewing is available on the Wednesday before the sale from 2pm – 8pm and on the morning of the sale from 9am – 10.30am

I’m unable to get to a viewing, how can I find out about the condition of a lot?

Condition reports can be requested through our website (locate the lot in the catalogue and click 'Request Condition Report'). Condition reports can also be requested through the-saleroom.com, by phone and email. Condition report request deadline is 24hours before the auction commences so make sure you send your requests as early as possible. Condition reports are only available for our Fine Art & Antique auctions.

How much will I pay if I buy a lot?

When you bid at auction you pay the hammer price (the price the lot is sold for) plus a buyer’s premium of 20% + VAT @ 20%, so an inclusive charge of 24% is payable on top of the hammer price. Some lots may incur additional Artist's Resale Right charges. Any lots purchased via the live online bidding service will be subject to an additional commission charge of 3% on the hammer price.

How can I bid?

Details of bidding options can be found in our Buying page.

What payment methods do you accept?

Payment is accepted by cash, cheque, bank transfer, credit or debit card. We accept cash to an upper limit of 9,999 euros equivalent. We accept credit card payments in person up to £4000. Credit and Debit card payments by telephone are only accepted up to a limit of £500. Credit and debit card payments made through the-saleroom.com are not capped. Cheque payments will need to be cleared before you can take the goods away. Please be aware that cheque clearance will take five days from deposit. We will only release goods to a third party upon receipt of identification and authority from the purchaser. Please refer to our full terms and conditions.

How can I sell at auction?

Please see our Selling page.

How quickly will I be paid for lots that I sell at auction?

We will pay the net sum within twenty eight days of the auction for General and Fine Art & Antique sales.

Do you offer collection and shipping?

If you attend an auction in person and are successful in your bid, you are free to collect and remove your item there and then once payment has been arranged. If you are unable to do so we are happy to refer you to a number of carriers who can arrange packing and shipping for you.

How do I register for an account on your website?

Simply fill in your details in our Online Registration Form. You will receive an email with a link to verify your email address Once your email address has been verified you will be able to sign in to you account.

I can’t sign in to my account, what do I do?

Please check that you are entering your username and password correctly. If you have forgotten your password you can re-set this by clicking the Forgotten Your Password? link. If you continue to experience problems with your account please call us on 01684 892314

Will I be notified about items in upcoming auctions?

Once you have registered an account on our website you can set your email preferences so that you only receive emails about sales that are relevant to you. Please go to 'My Account' in the top right corner of the screen (this will appear as your name) and then ‘Account Settings’ to set/refine your preferences.

How do I subscribe to receive printed catalogues?

Catalogue subscriptions can be arranged in person, over the phone, or via email. Please call Sarah Goodbody on 01684 892314. Sarah can be contacted via email at sarah@serrell.co.uk

Is there parking at the saleroom

There is limited parking in the carpark but street parking is available on Barnard’s Green Road.

Are there refreshments available on the day of the sale?

Refreshments are available to buy during our Fine Art & Antiques auctions.

Next Auction

General Sale
General Sale

Thursday, 30th August 2018 10:30

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